Privacy Policy

1. What We Collect

• Identity & contact: name, email address, phone number, delivery address.
• Shipment data: item descriptions, invoice values, weights, tracking numbers, and status history.
• Account credentials: email and password (stored as a secure hash only).

2. Why We Use It

• To fulfil and track your consignments.
• To clear customs through our authorised clearing agent.
• To send you status updates (WhatsApp / email) about your shipment.
• To issue invoices and process payments.

3. Who We Share It With

• Our clearing agent and Botswana/South African customs authorities — only what is legally required for clearance.
• Payment processors — only the data needed to complete a payment.
• We never sell personal data.

4. Storage & Security

• Data is stored on encrypted, access-controlled servers with daily backups.
• Passwords are hashed and never stored in plain text.
• We retain shipment records for as long as needed to provide the service and comply with legal obligations.

5. Your Rights

Under the Botswana Data Protection Act (2018) you may request access to, correction of, or deletion of your personal data, and object to processing. To exercise these rights, contact us on WhatsApp +267 75 716 330. We respond within 30 days.

6. Contact

Data Controller: Unboxed, Gaborone, Botswana · WhatsApp: +267 75 716 330